The Patient Service Excellence Representative acts as the first point of contact for patients and caregivers, providing compassionate support via phone, SMS, and email. They are responsible for resolving non-clinical inquiries, coordinating logistics, and conducting proactive outreach to ensure patient engagement.
The nurse provides proactive, evidence-based care by conducting telephonic patient assessments and educating patients on foot care best practices. They are responsible for documenting findings, identifying high-risk indicators, and initiating clinical escalations to the care team.
The Onboarding Specialist conducts outbound calls to patients to introduce the SmartMat program and guide them through device setup and initial scans. They are responsible for documenting all patient interactions in the CRM and coordinating with internal teams to ensure a seamless onboarding experience.
The role involves driving revenue growth for amputation prevention programs within the VA health system and private payer markets. Responsibilities include managing existing accounts, educating clinicians, and developing patient updates for clinics.
