The Brand Designer will shape and evolve the visual identity of PlanetScale by translating complex technical concepts into compelling visual stories. Responsibilities include designing web graphics, marketing assets, event experiences, and branded collateral while maintaining brand coherence.
You will advise and handle support requests from customers and developers while debugging issues across the PlanetScale platform. Additionally, you will create documentation and work cross-functionally with Engineering to prioritize product improvements based on customer feedback.
You will advise and handle support requests from enterprise customers while acting as a subject-matter expert for the PlanetScale platform. Additionally, you will identify product gaps and collaborate with engineering and sales teams to prioritize and escalate technical issues.
Design and build the control plane for provisioning, scaling, and healing Postgres clusters with minimal downtime. Develop high availability, disaster recovery, and automation tooling for database operations and migrations.
Build and maintain a customer-facing database observability product to provide visibility into query patterns and performance metrics. This includes instrumenting databases, designing data collection pipelines, and creating intuitive dashboards for actionable insights.
Design and build critical systems for PlanetScale's database platform to handle millions of queries per second. Collaborate with expert engineers to solve complex distributed systems challenges and translate customer needs into technical solutions.
Create technical content such as documentation, blog posts, and tutorials to educate the engineering community on the PlanetScale ecosystem. Represent the company at conferences and events while engaging with developers through livestreams and webinars.
The Solutions Engineer will partner with Sales and Customer Engineering to assist customers in solving complex database challenges. They will lead technical discovery, design migration strategies, and create educational content.
