The Customer Care Associate will serve as the primary point of contact for customers via phone, chat, and email to resolve inquiries and ensure order quality. They are responsible for maintaining high customer satisfaction while balancing efficiency with company protocols.
You will be responsible for planning, building, and executing email and SMS marketing campaigns while analyzing performance metrics to inform future strategies. You will also collaborate with design and merchandising teams to ensure brand alignment and deliver actionable insights to leadership.
You will be responsible for planning, executing, and analyzing email and SMS marketing campaigns while maintaining a promotional calendar. You will also collaborate with design and merchandising teams to ensure brand alignment and provide performance insights to leadership.
