The Technical Account Manager serves as the primary point of contact for clients, ensuring their technical needs are met through proactive guidance and strategic advice. They collaborate with internal teams to deliver solutions, manage account plans, and drive product adoption to maximize client satisfaction.
Provide front-line technical support to healthcare clients via phone, email, and remote tools while adhering to strict SLA targets. Accurately document all service requests in the ticketing system and escalate complex issues to Tier 2 teams as necessary.
