Monitor and maintain client network infrastructure to ensure optimal performance, security, and availability. Diagnose network incidents, implement corrective actions, and coordinate with internal teams and vendors to minimize downtime.
Serve as the primary point of contact for patients needing assistance with healthcare portal access, registration, and navigation. Manage support tickets via ConnectWise while adhering to strict SLA targets and HIPAA data privacy standards.
Provide front-line technical support to healthcare clients via phone, email, and remote tools while adhering to strict SLA targets. Accurately document all service requests in the ticketing system and escalate complex issues to Tier 2 teams as necessary.
