The Senior Manager will lead a team of Technical Account Managers and Account Operations Managers to support client operational and technical needs. They serve as the primary escalation point for impacting issues and partner with internal teams to ensure timely resolution and project delivery.
Manage a portfolio of high-revenue clients to drive retention, revenue growth, and overall satisfaction through strategic account planning. Act as the primary decision-maker for the portfolio, handling contract renewals, financial modeling, and cross-selling activities.
