parcelLab

Serve as second-level technical support for B2B customers by handling complex escalations and conducting deep technical investigations. Implement customer requests within the system and provide product optimizations and guidance to improve platform value.

Design and evolve backend systems for a white-label Returns Portal, owning the process from data modeling to deployment. Collaborate with Product and Design to build reliable, observable services and integrate with commerce systems like Shopify.

Act as the technical owner of the customer onboarding experience, guiding brands through the implementation of the post-purchase operations platform. Collaborate with internal teams to configure technical solutions, define data transfer rules, and provide training to ensure long-term customer success.

Lead and coach a high-performing team of engineers responsible for the Returns Platform, focusing on backend services, APIs, and AI-assisted capabilities. Partner with Product and Go-To-Market teams to shape the roadmap and manage the full talent lifecycle of the engineering team.

Lead and coordinate end-to-end monthly payroll processes across multiple legal entities and Employer of Record arrangements. Act as the primary liaison between Finance and People teams while managing payroll journal entries and balance sheet reconciliations.