You will lead the Professional Services function end-to-end, overseeing implementation, client solutioning, and client care. This includes modernizing operational processes, managing team capacity, and ensuring high-quality delivery and client adoption.
You will own the end-to-end solutioning for district clients, including discovery, platform configuration, and project scoping. You will also be responsible for training clients and coordinating with the internal Client Care team to ensure successful service delivery.
You will own a book of business, managing gross retention, net revenue retention, and client relationships. Responsibilities include proactive health monitoring, churn mitigation, and identifying cross-sell and upsell opportunities.
