North American Dental Group

Handle a high volume of calls to schedule patient appointments and present service offers. Manage patient concerns and update database information while meeting department key performance indicators.

The Orthodontic Accounts Receivable Specialist executes insurance claims processing, patient AR follow-up, and resolves account balances by reviewing EOBs, submitting appeals, and correcting billing errors. This role is key in maintaining clean claims, minimizing aging AR, and supporting revenue cycle goals through dependable daily follow-up activities.