The Member Services Representative handles inbound calls from members and providers regarding benefits, claims, and eligibility. They are responsible for researching solutions, documenting interactions, and educating stakeholders on health plan processes.
The representative will answer customer calls and provide technical assistance for web, mobile platforms, and POS terminals. They are responsible for troubleshooting UI/UX issues and collaborating across teams to support customer inquiries.
Ensure the availability and performance of production platforms through monitoring, incident response, and troubleshooting. Drive automation initiatives and collaborate with global engineering teams to maintain cloud-native healthcare and fintech services.
The SRE Manager will lead and mentor a US-based team while driving operational excellence and reliability across production platforms. This role involves hands-on incident management, automation development, and close collaboration with global teams to ensure system resilience.
The TeleAudiologist provides remote clinical care, evaluations, and hearing aid recommendations to patients via a secure video platform. They also support in-clinic staff with technical guidance, device programming, and sales support to improve patient outcomes.
The Teleaudiologist provides remote clinical care, evaluations, and hearing aid recommendations to patients via a secure video platform. They also support in-clinic staff with technical guidance, device programming, and sales support to improve patient outcomes.
Deliver comprehensive remote audiology services, including patient evaluations and hearing aid recommendations, via a secure video platform. Provide real-time technical support and clinical guidance to in-clinic staff to ensure high-quality patient outcomes.
The Associate Account Manager serves as the primary point of contact for health plan partners to ensure seamless program delivery and client satisfaction. They collaborate with internal teams to monitor program performance, resolve client issues, and identify opportunities for growth and process improvement.
The Client Services Manager will act as the primary contact for assigned health plan partners, ensuring seamless program delivery, client satisfaction, and performance excellence across all operational aspects. This role involves monitoring program performance, resolving client issues cross-functionally, and identifying opportunities for program enhancements and growth.
