Mountain America Credit Union

The specialist manages post-origination consumer loan products by handling inbound calls, modifications, and adjustments. They serve as a liaison between members and support teams to resolve loan problems and ensure accurate financial records.

Responsible for forecasting, scheduling, and real-time management of call center operations to meet service level and average speed of answer objectives. The role involves analyzing workforce metrics and productivity reports to optimize resource allocation and operational efficiency.

The Director of Employee Experience Technology defines and advances the enterprise HR technology and AI vision to elevate the digital employee experience. This leader manages the HR product management and systems analyst teams while partnering across the organization to deliver scalable, integrated solutions.

Responsible for originating, structuring, and evaluating SBA loan requests while conducting business development to acquire new members. The role involves analyzing financial data and creditworthiness to present quality loan proposals to approving authorities.