Minitab

Manage and grow a portfolio of SaaS customer accounts by serving as a trusted advisor to drive retention and revenue growth. Collaborate with cross-functional teams to align Minitab solutions with customer goals and conduct regular business reviews.

Manage and grow a portfolio of SaaS customer accounts by serving as a trusted advisor to drive retention and revenue growth. Conduct regular business reviews and collaborate with cross-functional teams to align Minitab solutions with customer goals.

Lead end-to-end contract renewals to protect recurring revenue and drive growth through expansions and price adjustments. Partner with Sales and Customer Success teams to reduce churn risk and align solutions with customer business goals.

The Account Manager serves as the primary point of contact for SMB customer accounts to drive renewals and identify upsell or cross-sell opportunities. They are responsible for maintaining successful customer relationships and increasing annual recurring revenue.

The role involves leading and maintaining the global Information Security Management System (ISMS) to ensure continued compliance with ISO 27001 and supporting governance oversight and continuous improvement initiatives. Responsibilities also include managing risk, compliance alignment, overseeing third-party risk, supporting incident response, and developing organizational security awareness training.