Lead, coach, and develop a team of Customer Support Agents while monitoring performance and quality metrics. Partner with other departments to identify operational inefficiencies and drive continuous improvement initiatives.
marbis GmbH
4 Remote Job Openings at marbis GmbH
You will be responsible for the operation of web applications, including automating processes and optimizing CI/CD pipelines. Additionally, you will integrate new features into backends and extend the functionality of existing products.
Develop and optimize high-performance backend software and REST APIs to enhance the gaming experience. Modernize legacy code and collaborate on large-scale, cross-team development projects.
Lead, coach, and develop a team of Customer Support Agents while monitoring performance and quality metrics. Partner with other departments to identify operational inefficiencies and implement continuous improvement initiatives using AI tooling.
