Lyft

Provide high-quality, omnichannel customer support for Lyft Business and healthcare ride partners. Manage resolutions from start to finish while meeting efficiency and customer satisfaction KPIs.

The Head of Claims will serve as the operational leader for the claims function, managing auto liability and casualty exposures while overseeing the TPA and carrier landscape. They will translate complex claims data into actionable intelligence to drive cost-mitigation strategies and support cross-functional risk management initiatives.

Create a personalized and positive experience for the Lyft community while providing timely support to Lyft drivers through various communication channels. Troubleshoot user problems, document support contacts, and advocate for the community.