The L1 Support Engineer provides technical assistance to users via phone, web, and chat, resolving issues or escalating them to Tier 2. They are responsible for maintaining accurate records in the ticketing system and creating support documentation.
The HR Administrator will manage employee lifecycle transactions, maintain accurate HR records, and support payroll and benefits administration across multiple jurisdictions. They will also serve as a primary point of contact for HR operational enquiries and ensure compliance with company policies and data privacy standards.
You will own the technical vision and architecture for the hosting infrastructure, ensuring design decisions align with scalability, security, and maintainability goals. You will also be hands-on in scaling and securing the company's infrastructure while collaborating with engineering and product teams.
Manage marketing automation campaigns and backend assets in MCAE, including lists, forms, workflows, HTML emails, and drip programs, while maintaining accurate database records. Create campaign reports and dashboards, support demand generation, advise brand teams on MarTech tools, connect systems, and help evaluate new platforms.
Design, build, and maintain a multi-tenant SaaS hosting platform on AWS using infrastructure as code and automation. Manage observability pipelines, distributed service discovery, and participate in on-call rotations to ensure platform reliability.
The Chief Revenue Officer will own the company-wide go-to-market strategy, revenue generation, and commercial performance. They are responsible for scaling a proactive new-logo acquisition engine while maintaining strong customer retention and expansion.
Design, build, and maintain a multi-tenant SaaS hosting platform on AWS using Terraform and Puppet. Manage distributed service discovery, observability stacks, and caching strategies to support hundreds of Moodle LMS instances.
