Provide post-booking support to travel advisors and agency partners through phone, email, and CRM channels, including reservation and account servicing, travel documentation, and pre-travel assistance. Research and resolve service concerns, maintain accurate follow-up in Dynamics 365, and collaborate with internal teams to deliver a seamless travel experience.
Grow sales by building relationships with travel advisors, converting quotes into bookings, recommending products and promotions, and managing assigned sales opportunities. Maintain accurate CRM records, provide responsive consultative support, meet quality and performance goals, and continuously improve through coaching and training.
