Lightyear

The Head of Customer Success will define and execute processes to improve customer experience, retention, and revenue growth. This includes owning the renewal process, identifying upsell opportunities, and translating customer data into product improvements.

The role involves shipping end-to-end product features and refining the design system in Figma and the codebase. Additionally, the designer will provide marketing support for web updates, ad creatives, and brand assets.

Engineers will build and ship full-stack features end-to-end, from API design to UI, to improve the telecom lifecycle for enterprise IT teams, while owning problems across the entire stack including backend, database, frontend, and infrastructure. They will also contribute to product direction alongside leadership and leverage AI tooling to accelerate work and improve the product.

Identify and close 5-6 figure deals on a 3 week to 4 month sales cycle with mid-market enterprise clients. Manage the full sales cycle from prospecting to close for target accounts.

The Senior Product Manager will own the product vision for key areas of Lightyear’s platform and engage with customers and sales to define and optimize feature requirements. They will coordinate with engineering on feasibility and sprint planning while creating a first-class UI/UX experience.