The Customer Service Advisor will manage high volumes of incoming contacts, resolve customer inquiries, and handle complaints with efficiency. They are responsible for maintaining accurate records in CRM and logistics platforms while ensuring high levels of customer satisfaction.
The Customer Service Advisor will act as a point of contact to provide product information, answer user questions, and resolve customer issues efficiently. Responsibilities include managing high volumes of incoming contacts, handling complaints, and maintaining accurate records in CRM and logistics platforms.
The Customer Service Supervisor oversees daily team performance, ensuring operational targets and service quality standards are met. They act as a leader and coach, managing escalations and fostering a productive, inclusive team environment.
