Koyfin

The role focuses on optimizing the customer journey from signup to paid conversion through data-driven experiments and lifecycle communications. Responsibilities include owning the full communication stack and using AI to enhance segmentation and personalization.

The specialist will serve as the primary point of contact for users, resolving issues and guiding clients through complex workflows to drive product adoption. They will also collaborate with sales and product teams to manage subscriptions, gather user feedback, and improve the overall customer experience.

The engineer will be responsible for the technical execution of the core product, developing and maintaining scalable features for the SaaS web platform using Typescript, React, Node.js, and NestJS. This includes implementing RESTful APIs, testing, troubleshooting production issues across diverse infrastructure, and writing clean, maintainable code.

The Staff Backend Engineer will drive the architecture and technical roadmap for core backend services, leading the design and implementation of scalable APIs and data processing pipelines. This role involves guiding critical initiatives, collaborating on system performance, and mentoring engineers across teams.

The Senior Product Manager will own advisor workflows end-to-end, including portfolio analytics, credit, and options, leading discovery through user interviews and data analysis. They will be responsible for owning projects from problem definition through delivery, partnering closely with engineering to ensure accurate and scalable analytics.