The Customer Success Manager will drive retention, renewals, and customer satisfaction by managing the post-sales journey for high-impact clients. They will also collaborate cross-functionally to refine internal processes, playbooks, and tooling to scale customer success operations.
The specialist will analyze data to identify threat actor tactics and research fraudulent activities involving law enforcement impersonation. They will also establish and maintain relationships with international government agencies to streamline workflows and enhance platform security.
You will own strategic accounts end-to-end, focusing on prospecting, embedding, and closing large enterprise deals while building multi-threaded relationships with C-suite executives. Additionally, you will collaborate with the CEO on account strategy and coordinate with internal teams to drive expansion and market feedback.
The Threat Intelligence Specialist will analyze data to identify threat actor tactics and manage relationships with international law enforcement agencies. They will also provide critical coverage during APAC hours to support urgent investigations and ensure platform security.
Design and develop customer-facing integrations, APIs, and identity federation systems to streamline data exchange between law enforcement and companies. You will build scalable primitives for third-party systems and improve platform reliability through observability and rigorous testing.
