The specialist will provide exceptional inbound and outbound customer service across multiple platforms including live chat, phone, and email. They are responsible for resolving customer enquiries, managing returns and warranties, and proactively addressing delivery or product-related issues.
The Logistics Coordinator will manage day-to-day fulfillment operations, acting as a liaison between internal teams and 3PL partners to ensure efficient order processing. They are responsible for monitoring logistics data, troubleshooting fulfillment issues, and driving process improvements to enhance the customer experience.
