You will act as a trusted advisor to a portfolio of students, providing coaching and troubleshooting support from enrollment through to graduation. Additionally, you will manage study paths and drive re-enrollment into new programs to help students achieve their educational goals.
The Product Owner will manage the product backlog and act as the primary link between business stakeholders and engineering teams to deliver high-value solutions. They are responsible for facilitating Agile ceremonies, defining user stories, and ensuring the successful implementation of internal systems and CRM ecosystems.
Manage a pipeline of warm leads to guide prospective students through the enrolment process for university programs. Handle inbound and outbound communications via phone, email, and live chat to achieve sales targets.
The Advisor focuses on student retention from enrollment to program completion by providing outreach and support via phone, email, and text. They collaborate with cross-functional teams and university partners to ensure students meet programmatic and placement requirements.
