You will handle inbound customer inquiries and support requests in both French and English while proactively assisting customers with account reviews and product questions. Additionally, you will collaborate with the team to develop best practices and support retention and upselling efforts.
The Onboarding Experience Manager will lead the end-to-end onboarding journey for new clients, ensuring they achieve rapid product adoption and value. This role involves configuring accounts, conducting training, and collaborating cross-functionally to drive client success and advocacy.
