Engage with inbound leads to understand customer needs and match them with appropriate dog training programs. Manage the full sales cycle by handling objections, closing sales, and maintaining consistent follow-ups to meet weekly targets.
The Inside Sales Representative will handle inbound and outbound calls to consult with pet owners and enroll them in dog training programs. They are responsible for meeting individual sales goals, handling objections, and accurately documenting all customer interactions.
Lead and develop a remote outbound sales team by monitoring performance, reviewing calls, conducting roleplays, and providing targeted coaching. Set expectations, address performance gaps, support escalations, reinforce sales standards, and partner with management on goals and process improvements.
Lead, coach, and develop a remote outbound sales team to achieve revenue targets and performance goals. Monitor team metrics, implement process improvements, and provide ongoing mentorship and training to sales representatives.
Perform diagnostic mental health assessments via telehealth to evaluate clients for emotional support or psychiatric service animals. Collaborate with company agents to ensure proper documentation and efficient client support.
Provide live dog training services while educating clients on behavior and obedience. Adapt training plans to individual dog needs and maintain clear communication with clients and the team.
