The Retention Specialist will manage customer cancellation requests via phone, email, and chat to improve satisfaction and retention. They are also responsible for managing scheduling and tracking cases to ensure client needs are met.
Lead, coach, and develop a remote outbound sales team to achieve revenue targets and performance goals. Monitor team metrics, implement process improvements, and provide ongoing mentorship and training to sales representatives.
Handle inbound and outbound calls to assist pet owners with enrolling in professional dog training programs. Utilize consultative sales techniques to meet or exceed established sales goals and KPIs.
Lead, coach, and develop a remote outbound sales team to achieve and exceed revenue targets. Monitor performance metrics, conduct regular reviews, and implement strategic improvements to sales processes.
The role involves making outbound calls to warm leads to connect individuals with mental health providers for service animal needs. Responsibilities include closing sales, upselling additional services, and meeting performance goals.
Perform diagnostic mental health assessments via telehealth to evaluate clients for emotional support or psychiatric service animals. Collaborate with company agents to ensure proper documentation and efficient client support.
Provide live dog training services while educating clients on behavior and obedience. Adapt training plans to individual dog needs and maintain clear communication with clients and the team.
