The Customer Success Manager will orchestrate project implementations, maintain accurate documentation, and act as the central point of alignment between internal teams. They will also manage a portfolio of healthcare customers to ensure retention, platform adoption, and contract expansion.
The Director of Clinical Strategy will lead the end-to-end development, launch, and scaling of Community Health Worker programs for customers. They will act as the primary architect, translating complex visions into operational workflows, metrics, and benchmarks while managing matrixed teams.
The VP of Customer Enablement will oversee the design and implementation of Community Health Worker programs for partner organizations at scale. This role involves managing customer relationships, optimizing program KPIs, and leading a team to ensure effective account management and customer retention.
