The role involves managing customer bookings, enquiries, and complaints from post-sale to post-holiday resolution. Responsibilities include liaising with tour operators, processing amendments, and providing support via phone, email, and live chat.
Sell cruise holidays and related products, identify upselling opportunities, and meet personal sales targets and KPIs while accurately handling customer enquiries by phone and email. Deliver excellent customer service, manage administrative tasks and complaints, build customer relationships, and share customer feedback to support business improvements.
