The Product Manager will maintain the combined roadmap and backlogs across the SMART AI product range to ensure alignment between Product, Delivery, and Engineering. They will facilitate planning sessions, track dependencies, and coordinate work from refinement through to release.
The Product Specialist will manage the product backlog, create detailed specifications, and write user stories to support AI product development. They will also maintain product documentation and collaborate with technical teams to ensure features are ready for delivery.
The AI Service Analyst will manage the day-to-day operations of the service management function, acting as the primary coordinator between clients, engineering teams, and customer success. Responsibilities include triaging tickets, performing root cause analysis, and configuring AI agents within the Zendesk platform.
You will lead the human, cultural, and organizational aspects of AI transformation by designing and implementing effective change strategies. This involves collaborating with delivery teams to manage stakeholder engagement, training, and post-implementation transitions.
