The AI Service Analyst will manage the day-to-day operations of the service desk, including ticket triage, problem management, and client reporting. They will also design and tune AI agents within the Zendesk platform to automate service responses.
The Lead AI Developer will provide technical leadership and bridge the gap between client requirements and technical delivery for AI-first products. Responsibilities include hands-on development, mentoring the engineering team, and translating business processes into scalable technical designs.
You will lead the human, cultural, and organizational aspects of AI transformation by designing and implementing effective change strategies. This involves collaborating with delivery teams to manage stakeholder engagement, training, and post-implementation transitions.
Lead an AI Transformation Programme for local government clients, delivering GenAI solutions across multiple channels. Manage the full project lifecycle, including governance, budgeting, and coordination of technical implementation teams.
The Lead AI Developer will bridge the gap between client requirements and technical delivery by capturing business processes and translating them into technical designs. They will provide technical leadership, mentor developers, and implement AI features using LLMs and RAG frameworks.
Lead the human, cultural, and organizational aspects of AI transformation within public sector organizations. Design and implement change strategies, communication campaigns, and training plans to ensure high AI adoption and long-term success.
Design and deliver strategic AI enterprise solutions for public sector clients using Microsoft cloud technologies. Collaborate with technical leads to lead development work and support the continuous improvement of the engineering function.
