You will own customer technical issues from initial response through resolution, managing SLAs and performing deep-dive troubleshooting on infrastructure. Additionally, you will maintain documentation, author runbooks, and collaborate with engineering teams to resolve complex GPU cluster problems.
You will source and manage GPU capacity by building relationships with infrastructure partners and negotiating commercial agreements. You will also collaborate cross-functionally with Sales, Finance, and Legal to ensure marketplace success and operational efficiency.
You will create high-quality technical content regarding GPU architectures, AI infrastructure, and inference optimization to engage technical communities. Additionally, you will ghostwrite for executives and manage content strategy across various platforms to establish thought leadership.
The engineer will manage customer benchmarking and performance testing to validate infrastructure value. They will also diagnose performance issues and maintain the scripts and environments used for infrastructure validation.
