The role involves managing the end-to-end operations of the GTM team, including contract tracking, quote preparation, and CRM data maintenance. You will also coordinate invoicing, support routing, and meeting preparation while working closely with the CEO.
You will own customer technical issues from initial response through resolution, managing SLAs and performing deep-dive troubleshooting on infrastructure. Additionally, you will maintain documentation, author runbooks, and collaborate with engineering teams to resolve complex GPU cluster problems.
You will source and manage GPU capacity by building relationships with infrastructure partners and negotiating commercial agreements. You will also collaborate cross-functionally with Sales, Finance, and Legal to ensure marketplace success and operational efficiency.
The engineer will manage customer benchmarking and performance testing to validate infrastructure value. They will also diagnose performance issues and maintain the scripts and environments used for infrastructure validation.
