The Mobile Crisis Specialist is responsible for receiving, triaging, and responding to crisis requests via warm transfers from call centers. They coordinate care, ensure safety, and document all interactions within a crisis data platform.
The Dispatcher coordinates responses to behavioral health emergencies by communicating between PSAPs, mobile teams, and call centers. They monitor data platforms and provide safety checks for field staff to ensure efficient crisis intervention.
Facilitate and deliver core training for Crisis Contact Center staff across voice, chat, and text modalities. Ensure trainees are proficient in crisis intervention models, 988 standards, and trauma-informed care to maintain service quality.
Provides real-time operational oversight and support for crisis workers across voice, chat, and text services. Ensures continuity of care by managing escalations, monitoring service levels, and coordinating coverage during high-demand periods.
The Supporting Clinician provides service level determination for crisis responses and supports crisis workers through clinical skill development and process groups. They are responsible for coordinating mobile response determinations and providing in-the-moment debriefing and consultation.
Provide emotional support and crisis intervention to individuals and families via telephone, text, and online chat. Responsibilities include assessing safety risks, providing referrals, and documenting all interactions accurately.
Provide emotional support and crisis intervention to individuals and families via telephone, text, and online chat. Responsibilities include assessing safety risks, providing referrals, and documenting interactions in contact reports.
