Hooli

The role focuses on supporting customers by resolving issues, educating users, and driving engagement to maximize platform value. Additionally, the representative will create help documentation and collaborate with the product team to shape the roadmap.

Lead and coach a U.S.-based Customer Success team to drive customer retention, renewals, and account expansion. Oversee the customer experience for over 500 accounts while managing a small book of strategic accounts.

Lead a team of 4-5 marketers to drive demand generation and manage integrated marketing programs for the mid-market segment. Partner with Sales and Product teams to build a predictable pipeline engine and manage an annual budget of approximately $2M.