The Onboarding Guide acts as the primary point of contact for families, converting referrals into active clients by managing the entire enrollment process. They coordinate between families and the care team, handle documentation and insurance verification, and ensure a seamless transition to the assigned care provider.
Conduct comprehensive telehealth assessments for newly enrolled Medicare clients to establish a clinical foundation for care. Synthesize complex medical histories to identify priorities and inform intervention strategies for the care management team.
Provide dedicated care management and ongoing support for older adults and their families to ensure safe aging at home. Manage a personal client load with autonomy to bridge gaps in traditional healthcare after hospital discharge.
The Onboarding Guide acts as the primary point of contact for families referred to Hera, managing the entire enrollment process from initial outreach to the first appointment. This role involves coordinating care, verifying insurance, assisting with documentation, and streamlining intake workflows to ensure a seamless experience for families.
