The Onboarding Guide acts as the primary point of contact for families, converting referrals into active clients by guiding them through the enrollment and insurance verification process. They are responsible for managing the full onboarding experience, including technology support and coordinating with the care team to ensure a seamless transition to the assigned Hero.
The Onboarding Guide acts as the primary point of contact for families, converting referrals into active clients by managing the entire enrollment process. They coordinate between families and the care team, handle documentation and insurance verification, and ensure a seamless transition to the assigned care provider.
Conduct comprehensive telehealth assessments for newly enrolled Medicare clients to establish a clinical foundation for care. Synthesize complex medical histories to identify priorities and inform intervention strategies for the care management team.
Provide dedicated care management and ongoing support for older adults and their families to ensure safe aging at home. Manage a personal client load with autonomy to bridge gaps in traditional healthcare after hospital discharge.
