United States$72000 - $96331 per year5-10 yrs expOthers
The manager oversees training, readiness, and knowledge management strategy across all Customer Care channels and BPO partner operations. They are responsible for developing training programs, maintaining knowledge base accuracy, and ensuring frontline teams are prepared to deliver consistent service.
United States$123K - $163K per year10+ yrs expOthers
The Director of Ground Operations Safety sets the long-term strategy and oversees safety performance for ground operations, including ramp, catering, and customer service. This role leads a team responsible for independent safety oversight, OSHA compliance, and the company's emergency response program.
