Provide empathetic and accurate support to customers processing insurance claims while maintaining detailed documentation. Ensure consistent service delivery by following call scripts and adhering to established productivity schedules.
Gather and record First Notice of Loss (FNOL) and First Notice of Incident (FNOI) information from customers. Provide prompt, empathetic support while accurately documenting claim details in the system.
The representative is responsible for collecting and documenting First Notice of Loss details while providing empathetic support to customers during stressful events. They must also resolve customer issues according to specific instructions and maintain accurate records in designated systems.
The representative will deliver prompt, accurate, and courteous customer service, guiding customers through the claims process with empathy and professionalism. Key duties include accurately collecting and documenting claim details while strictly following client-specific handling instructions and utilizing call scripting.
