Finger Lakes Community Health·Full Time·3 hours ago
United States$17.5 - $24.2 per hour0-2 yrs expSupport
The Call Center Representative is responsible for managing incoming calls, verifying patient information, and scheduling appointments while maintaining accurate records in the electronic health system. They must prioritize patient needs, route calls to appropriate departments, and ensure all interactions meet established call center metrics.
The Scheduling Specialist coordinates patient appointments and optimizes provider schedules to ensure efficient healthcare delivery. This role also involves managing patient outreach, maintaining accurate electronic health records, and performing quality control on call center interactions.
