The Call Center Representative is responsible for providing quality customer service by handling incoming calls, verifying patient information, and routing requests to the appropriate departments. They must maintain accurate records of interactions in the electronic health record system and assist with scheduling appointments and prescription refills.
The Preventive Health Data Management Specialist ensures the accuracy and integrity of preventive health data by maintaining patient records and verifying documentation. They are responsible for preparing and submitting compliance reports to state and federal agencies while collaborating with clinical staff to improve documentation protocols.
The Scheduling Specialist coordinates patient appointments and optimizes provider schedules to ensure efficient healthcare delivery. This role also involves managing patient outreach, maintaining accurate electronic health records, and performing quality control on call center interactions.
