The Director will oversee and scale the Outsourced Managed Services division by leading a team of professionals to support client engagements across the nation. They are responsible for re-engineering workflows, driving operational excellence through technology and AI, and ensuring regulatory compliance for higher education institutions.
Advise higher education institutions on the configuration, optimization, and integration of financial aid systems to improve operational efficiency. Serve as a technical partner to bridge the gap between functional users and IT teams to modernize financial aid workflows.
Serve as a strategic advisor to colleges and universities to improve financial aid operations, ensure regulatory compliance, and support student success. Lead process improvements, guide institutions through audits, and provide leadership during operational transitions.
Lead complex client engagements to optimize financial aid systems and modernize operations for higher education institutions. Translate regulatory requirements into technical solutions while resolving system, data, and workflow issues.
