Files.com

You will provide front-line technical support to enterprise customers via phone, email, and Zoom while diagnosing complex issues across networking and API integrations. Additionally, you will collaborate with the engineering team to identify bugs, escalate issues, and provide product feedback to shape the company roadmap.

The Strategic Account Manager will own the end-to-end commercial strategy for a defined set of large, high-potential accounts, focusing on building multi-threaded relationships across stakeholders to drive expansion. This involves leading deep discovery, executing account plans, leading complex negotiations, and closing high-impact expansion deals.