Exostar

The Senior Customer Success Manager partners with customers to ensure they realize maximum value from the Exostar platform and operationalize products within their business. This includes managing renewals, driving expansion opportunities, and leading regular operational reviews to resolve customer issues.

The Senior Customer Success Manager is responsible for managing assigned customer accounts to ensure product value realization, revenue renewal, and expansion. They will also collaborate with internal stakeholders to resolve open issues and provide ongoing operational reviews for clients.

The manager will lead the FP&A function, overseeing budgeting, forecasting, and revenue projections while acting as a strategic partner to senior leadership. They are responsible for designing financial models, monitoring key performance indicators, and mentoring a team of senior financial analysts.

The Project Manager is responsible for the end-to-end delivery of Professional Services IAM projects, ensuring alignment with scope, timelines, budgets, and contractual commitments. This involves planning, coordination, governance, and reporting across internal teams, partners, and customer stakeholders.