The Junior Service Desk Analyst serves as the primary point of contact for IT-related issues, managing incidents and requests through various communication channels. They are responsible for troubleshooting technical problems, documenting tickets in ITSM tools, and collaborating with teams to ensure service level agreements are met.
Lead reporting design, data pipelines, and validation for core clinical metrics while partnering with product managers on workflow analysis. Build scalable self-serve analytics models and automate key result reporting to improve operational efficiency.
Lead Data and AI discovery initiatives to translate complex business problems into production-ready technical solutions. Mentor multidisciplinary teams and serve as a senior advisor to executive stakeholders on architecture and strategy.
Design, develop, and maintain complex AS/400 applications using SYNON, COBOL400, and DB2/400 to support pharmacy claims adjudication. Collaborate with cross-functional teams to analyze business requirements, troubleshoot production issues, and ensure seamless system integrations.
The Technical Delivery Lead will orchestrate enterprise-wide Agentic AIOps initiatives, including the deployment of multi-agent reasoning systems and observability programs. They will also manage cross-functional teams to ensure project milestones are met while establishing executive reporting frameworks for cost savings and operational health.
The Delivery Manager will orchestrate the delivery of AI-driven infrastructure projects and automation workflows while managing cross-team dependencies. They are responsible for implementing observability standards, CI/CD pipelines, and ensuring system resilience through rigorous testing and security compliance.
