Develop and maintain a robust referral network with healthcare facilities and social service professionals to drive client acquisition. Conduct discovery calls and guide families through the complex Medicaid enrollment process with empathy and expertise.
The Medicaid Team Lead oversees a team of specialists to ensure efficient case management, high performance, and the achievement of monthly submission and closure goals. They are responsible for mentoring staff, conducting performance reviews, and providing strategic guidance on complex Medicaid eligibility cases.
