Provide Tier 1 technical support to end users via live chat, tickets, and phone for Learning Management Systems. Monitor user trends, maintain key performance indicators, and collaborate with the global team to ensure consistent support.
The Government Contracts Administrator will manage day-to-day operations of federal programs, including contract performance, compliance, reporting, and invoicing. They will serve as the primary point of contact for contract vehicles, ensuring quality assurance and effective relationship management with internal and external stakeholders.
