The Mental Health Specialist monitors and triages the overnight queue, acting as the first clinical touchpoint for members in crisis. They coordinate emergency escalations, perform risk assessments, and collaborate with multidisciplinary teams to ensure continuity of care.
The Mental Health Specialist will act as a clinical first point of contact to assess member needs and connect them with appropriate mental health professionals. They will conduct brief consultations, document clinical notes, and collaborate with a multidisciplinary team to improve the triage experience.
The specialist will manage the end-to-end configuration, deployment, and integration of contact center software and communication hardware for new clients. They are responsible for project timelines, system testing, and conducting training sessions to ensure a successful launch.
Conduct remote medical assessments and provide diagnoses and treatment plans via the Dialogue Care Platform. Collaborate with a multidisciplinary team to ensure comprehensive patient care and refer patients to specialists when necessary.
Conduct nutritional assessments and provide tailored counseling and education to help clients achieve their health goals. Collaborate with a multidisciplinary team to provide resources and follow up on client progress.
