Defy Medical

The Scheduler manages patient care plans by handling high-volume inbound and outbound calls, coordinating with medical staff, and maintaining accurate patient records. They are also responsible for organizing physician schedules, processing blood work orders, and responding to patient inquiries via phone and live chat.

The Patient Services Representative manages high-volume incoming calls, schedules appointments, and provides follow-up education to patients regarding treatment procedures. They are also responsible for maintaining client privacy in accordance with HIPAA regulations and ensuring overall patient satisfaction through effective problem-solving.

Intake Coordinators are responsible for gathering new patient information, entering it into digital systems, and following up with patients and laboratory partners. They collaborate with internal departments to ensure successful patient on-boarding and prepare for provider consults.

The Sales Phone Operator acts as the first point of contact for patients, managing high-volume inbound and outbound calls to qualify leads and direct inquiries. They are responsible for maintaining accurate patient records in the CRM and ensuring timely follow-up on all communications.

Provide primary care, acute condition treatment, and wellness-focused services including hormone and weight management via telemedicine. Manage patient records in the EMR system and conduct consultations through video, messaging, and phone communication.

The role involves coordinating patient care through telemedicine, processing orders, and handling high-volume inbound and outbound calls. Responsibilities include guiding patients through injection administration and completing medical necessity documentation.