Critical Start

Serve as the primary technical support for the Managed Detection & Response (MDR) offering during the sales process. Responsibilities include conducting portal demonstrations, collaborating with Account Executives to execute sales plans, and aligning technical solutions with customer requirements.

Serve as the first line of support for security customers, managing break/fix, bug, and enhancement requests across Endpoint and SIEM tools. Act as an incident manager for major issues and collaborate with R&D and Product teams to improve customer outcomes.