The Customer Success Manager will guide customers through their post-sales journey to ensure they achieve desired outcomes and receive ongoing value from solutions. They will also conduct regular business reviews, manage customer risks, and collaborate with internal teams to improve service offerings.
The Cybersecurity Engineer will monitor and maintain multiple SIEM environments while collaborating with clients to onboard and support security technologies. Responsibilities include configuring data sources, creating custom content, conducting gap analyses, and automating engineering workflows.
Monitor customer networks and triage MDR alerts, investigate events and threats, and recommend or implement approved response actions. Review analyst escalations and SOAR automations, communicate with customers about high-severity incidents, and verify protection actions for accuracy.
The Lead Security Analyst acts as a first-line supervisor for SOC analysts, overseeing incident response and conducting in-depth analysis of security threats. They are also responsible for mentoring staff, providing technical training, and ensuring quality assurance through escalation reviews.
