The Junior Customer Success Manager supports the Customer Success team by assisting schools throughout their Book Blast program journey. Responsibilities include managing client communications, coordinating event logistics, and gathering feedback to ensure high levels of client satisfaction and retention.
The Customer Success Associate serves as the primary point of contact for schools, managing the full client journey from onboarding to renewal. They also provide sales support, facilitate program engagement, and collaborate with leadership to refine customer processes.
The Customer Success Manager serves as the primary point of contact for schools, managing the entire client journey from onboarding to renewal. They are responsible for building strong relationships, implementing retention strategies, and collaborating with internal teams to maximize program participation and client satisfaction.
You will conduct outbound outreach to K-6 schools to introduce the Book Blast program and schedule presentations with school leadership. Additionally, you will manage calendar invites, track activities in HubSpot, and ensure high-level stakeholder participation.
The Product Marketing Manager oversees the Book Blast program, managing its positioning, communication strategy, and creative development. They collaborate with cross-functional teams to optimize program performance, drive student engagement, and implement AI-driven marketing solutions.
