The Program Director will own the delivery and strategic direction for a portfolio of four to six high-impact programs at the intersection of technology and government. They will manage a team of Associate Program Directors and program staff while building and sustaining relationships with federal, state, and local government partners.
The Associate Program Director serves as the primary delivery lead for projects, ensuring they are executed with discipline, clarity, and impact. They collaborate with cross-functional teams to translate program strategy into actionable plans while managing partner relationships and project risks.
Provide direct client support and case management to help users navigate public benefits while resolving issues in real time. Drive the tactical implementation of Client Success projects and collaborate with cross-functional teams to improve product workflows and systems.
Collaborate with government partners to design and implement technical solutions that modernize the delivery of public services. Lead the development of proof-of-concept applications and provide strategic technical guidance to bridge legacy systems with civic technology.
Lead the development and implementation of the organization's AI Acceptable Use Policy and governance frameworks. Act as a bridge between technical security teams and non-technical staff to enable the safe adoption of emerging AI tools.
The Lead Product Manager will own and set direction and strategy for a product or program area, leading cross-functional teams to solve complex problems. You will help partner government agencies deliver better digital services to the public, creating lasting impact.
