The dispatcher is responsible for receiving, evaluating, and managing emergency and non-emergency service requests from customers and technicians. They must prioritize issues, use independent judgment to escalate critical matters, and ensure all actions conform to standard operating procedures and service level agreements.
The Maintenance Scheduler is responsible for executing the planning and scheduling process, including generating inspection plans and corrective work orders. They will coordinate with operations, engineering, and supply chain teams to optimize work schedules and ensure equipment availability.
