The representative will act as the first line of support for users via phone, text, and email while mediating between product and tech teams. They will also become a product expert on wage advance and repayment products to provide exceptional customer service.
You will lead the development of core products by architecting scalable systems and integrating AI-native workflows into the development lifecycle. You will also own the full feature lifecycle, from technical strategy and design to post-launch performance monitoring and business impact analysis.
The DevOps Engineer will architect, automate, and manage cloud infrastructure using Terraform while ensuring system reliability and performance. They will also drive security and compliance efforts, including SOC2 and PCI DSS audits, and support AI and data science workloads.
