Chip

Conduct Customer Due Diligence checks and investigate suspicious activity stemming from transaction monitoring or source of wealth enquiries. Provide recommendations for financial crime requests and proactively implement improvements to operational workflows.

You will own the quality strategy for the Wealth Management business line, defining and executing test plans across microservices and UI. You will drive automation, lead performance testing, and champion shift-left practices to ensure high-quality software delivery.

You will lead a customer support team specializing in pensions, acting as the primary subject matter expert and liaison with the product team. Your role involves driving performance, ensuring regulatory compliance, and shaping the customer experience for new pension product launches.