Monitor and engage with customers across various social media platforms to build community and provide support. Identify trending topics and escalate sensitive issues while maintaining the brand's voice and delivering delightful customer experiences.
The Associate Director leads the tactical workforce management and enablement functions for a complex, 24/7 multi-channel customer care operation. They are responsible for translating demand and operational signals into real-time actions while driving process modernization and cross-functional collaboration.
Communicate with customers to address inquiries, resolve issues, and provide product recommendations. Utilize virtual collaboration tools to engage with team members and maintain a customer-centric environment.
Provide high-quality virtual veterinary care, including diagnosis and treatment planning, while ensuring compliance with state and federal VCPR regulations. Maintain accurate medical records and support pet parents through virtual consultations.
