The trainer is responsible for facilitating onboarding and ongoing training for Customer Service Representatives using adult learning principles. They will also monitor performance, provide coaching, and collaborate with cross-functional teams to improve learning outcomes and business initiatives.
Communicate with customers to address inquiries, resolve issues, and provide product recommendations. Utilize virtual collaboration tools to engage with team members and maintain a customer-centric environment.
The Solutions Manager will serve as the Workday configuration expert for Payroll and Absence modules, managing the product roadmap and backlog. They will partner with cross-functional teams to translate business needs into scalable technical solutions and oversee system releases.
Provide high-quality virtual veterinary care, including diagnosis and treatment planning, while ensuring compliance with state and federal VCPR regulations. Maintain accurate medical records and support pet parents through virtual consultations.
