The Solutions Manager will serve as the Workday configuration expert for Payroll and Absence modules, managing the product roadmap and backlog. They will partner with cross-functional teams to translate business needs into scalable technical solutions and oversee system releases.
Chewy
12 Remote Job Openings at Chewy
Manage real-time contact center operations by monitoring agent utilization, performance, and service levels to maximize business objectives. Provide leadership with accurate intraday reports and execute countermeasures to balance occupancy and service level goals.
Engage with healthcare and pharmacy customers via phone, email, and other platforms to resolve issues and provide solutions. Research and document account information using internal software while maintaining a high standard of customer experience.
Respond to inbound leads to educate pet parents on insurance coverage and guide them through the enrollment process. Maintain regulatory compliance while meeting enrollment targets and handling customer inquiries via phone, email, and chat.
Manage a large team of frontline agents and managers to deliver exceptional pharmacy healthcare customer service and meet KPI results. Lead cross-functional partnerships with legal, compliance, and product teams to resolve Rx-related issues and drive operational excellence.
Communicate with customers to assist with pet shopping and resolve unexpected problems through proactive research. Collaborate with team members and managers using virtual tools like Zoom and Slack to maintain a customer-centric culture.
Lead a large team of frontline agents and managers to improve operational efficiency and the customer experience. Manage workforce planning, B2B escalations, and strategic initiatives while fostering leadership development.
Lead a portfolio of customer care engagement and culture programs to improve the team member experience and business outcomes. Manage a team of program managers and analysts while partnering with HR and senior leadership to scale initiatives.
Lead the medical operations strategy and implementation for remote veterinary care services, including telemedicine and triage. Coordinate clinical quality, operational workflows, and cross-functional partnerships to ensure scalable and high-quality patient care.
Manage high-visibility social media interactions and resolve executive-level customer escalations with empathy and wit. Proactively identify viral trends and cultural moments on platforms like TikTok and Instagram to drive authentic brand engagement.
Monitor and engage with customers across various social media platforms to build community and resolve concerns. Identify trending topics and create authentic, brand-aligned interactions to enhance customer trust and delight.
Provide high-quality virtual veterinary care, including diagnosis and treatment planning, while ensuring compliance with state and federal VCPR regulations. Maintain accurate medical records and support pet parents through virtual consultations.
