The Instructional Designer will design and develop various learning assets including e-learning, simulations, and facilitator materials to support the Customer Care team. They are responsible for managing course maintenance, investigating change requests, and ensuring all training materials align with business objectives and quality standards.
The Telehealth Veterinary Technician will provide subject matter expertise and education to pet parents regarding animal health and wellness products. They will also collaborate with the healthcare team to triage platform improvements and support innovative advancements in virtual care.
Lead, coach, and mentor a team of Virtual Care Veterinarians while overseeing the delivery of high-quality telemedicine services. Collaborate with cross-functional teams to improve platform efficiency, ensure regulatory compliance, and support program expansion.
The trainer is responsible for facilitating onboarding and ongoing training for Customer Service Representatives using adult learning principles. They will also monitor performance, provide coaching, and collaborate with cross-functional teams to improve learning outcomes and business initiatives.
Engage with customers via phone, chat, and text to provide product recommendations and support for equine health needs. Manage customer accounts, drive sales of subscriptions and products, and maintain high standards of service and productivity.
The Operations Manager will lead a team of 45-85 frontline staff and 3-5 team managers to drive operational efficiency and customer experience. Responsibilities include talent development, strategic planning, workforce management, and ensuring compliance with company policies and legal guidelines.
The Team Manager will lead, coach, and develop a team of 10-25 hourly employees to ensure high-quality customer service and productivity across multiple channels. They are responsible for talent management, performance monitoring, and implementing operational strategies to improve efficiency and customer satisfaction.
Communicate with customers to address inquiries, resolve issues, and provide product recommendations. Utilize virtual collaboration tools to engage with team members and maintain a customer-centric environment.
The Solutions Manager will serve as the Workday configuration expert for Payroll and Absence modules, managing the product roadmap and backlog. They will partner with cross-functional teams to translate business needs into scalable technical solutions and oversee system releases.
Manage real-time contact center operations by monitoring agent utilization, performance, and service levels to maximize business objectives. Provide leadership with accurate intraday reports and execute countermeasures to balance occupancy and service level goals.
Respond to inbound leads to educate pet parents on insurance coverage and guide them through the enrollment process. Maintain regulatory compliance while meeting enrollment targets and handling customer inquiries via phone, email, and chat.
Monitor and engage with customers across various social media platforms to build community and resolve concerns. Identify trending topics and create authentic, brand-aligned interactions to enhance customer trust and delight.
Provide high-quality virtual veterinary care, including diagnosis and treatment planning, while ensuring compliance with state and federal VCPR regulations. Maintain accurate medical records and support pet parents through virtual consultations.
