Centro

The Quality Assurance Specialist performs regular audits of service and renewal work performed by Benefit Consultants. They are also responsible for data maintenance, processing reports, and verifying the implementation process.

Evaluate insurance contracts and develop RFPs and marketing presentations to support client objectives. Collaborate with internal sales teams and utilize digital tools to optimize quoting processes and workflow efficiency.

Manage inbound and outbound calls across multiple client queues while providing exceptional customer service. Coordinate employee schedules, update census details, and collaborate with team members to ensure adequate phone coverage.

The Benefits Counselor educates client employees on employer-sponsored insurance products using fact-finding and rapport building to ensure informed benefit choices. Key duties include assisting employees with enrollment activities via various consultation methods and ensuring accurate application submission.

The Benefits Counselor is responsible for educating client employees about employer-sponsored insurance products using fact-finding techniques and building rapport to ensure informed benefit choices. Key duties include assisting employees with enrollment activities via face-to-face, phone, or web-based consultations and ensuring accurate application submission.

The role focuses on supporting internal and external communications initiatives, which includes designing collateral such as emails, posters, flyers, and updating websites and templates. Essential duties also involve proofreading, editing, and general office support as assigned.