Centro

The analyst monitors and evaluates call center interactions to ensure quality standards and compliance are met. They leverage AI data insights and KPIs to identify trends and drive operational performance improvements.

Evaluate insurance contracts and develop RFPs and marketing presentations to support client objectives. Collaborate with internal sales teams and utilize digital tools to optimize quoting processes and workflow efficiency.

Manage inbound and outbound calls across multiple client queues while providing exceptional customer service. Coordinate employee schedules, update census details, and collaborate with team members to ensure adequate phone coverage.

The Benefits Counselor educates client employees on employer-sponsored insurance products using fact-finding and rapport building to ensure informed benefit choices. Key duties include assisting employees with enrollment activities via various consultation methods and ensuring accurate application submission.

The Benefits Counselor is responsible for educating client employees about employer-sponsored insurance products using fact-finding techniques and building rapport to ensure informed benefit choices. Key duties include assisting employees with enrollment activities via face-to-face, phone, or web-based consultations and ensuring accurate application submission.