CEF Solutions Inc.

The role involves providing technical assistance by diagnosing and resolving IT issues such as hardware, software, and network connectivity. Responsibilities also include documenting troubleshooting steps in a ticketing system and escalating complex issues to the appropriate support group.

The Team Manager is responsible for supervising a team of customer service representatives to meet performance targets and maintain high-quality service. Key duties include monitoring KPIs, providing coaching, handling escalated customer issues, and managing daily operational workflows.