The QA Specialist monitors and evaluates customer interactions across voice and digital channels to ensure service quality and compliance. They also analyze dissatisfaction scores to provide actionable insights for coaching, training, and process improvements.
The Operations Manager coordinates day-to-day client communication and supports the delivery of Shared Services, Back-office, and Contact Center operations. They monitor operational performance, resolve issues, and ensure that action items are completed timely.
The Operations Manager coordinates day-to-day client communication and oversees the delivery of Shared Services, Back-office, and Contact Center operations. They are responsible for monitoring performance metrics, resolving operational issues, and ensuring that action items are completed in alignment with client requirements.
